Uvjeti i odredbe
• Merchant: The KroNland – Transflorium Foundation
• OIB: 91303286688
• Headquarters: Jure Kastelana 2, 44 000 Sisak, Croatia
• Telephone number: +385 959103083
• Email address: info@kronland-transflorium.eu
• Bank account:
Products and/or services
• Tents
• Wooden products and decorations
• Textile bags TRANSFLORIUM and others
• Ceramic (clay) dishes
• Flower seeds
Prices
All prices are retail, expressed in euros (€) and include VAT. They are valid at the time of order, regardless of the payment method. Special offers are valid only during the order and may be changed without prior notice.
Payment
Possible payment methods:
• Cash on delivery (cash on delivery)
• By cards: Maestro, MasterCard, Visa - All banks
• By bank payment (with the order number as a reference number)
• In installments (2–6 installments) via Zagrebačka banka's MASTER CARD for amounts above €66.36
Delivery details
The contractual partner for the delivery of KroNland - Transflorium's shipments is the Croatian Post's PAKET24 and DPD companies, but KRONLAND-TRANSFLORIUM reserves the right to choose another delivery service if it can fulfill the order more efficiently. Delivery is made exclusively within the European Union.
💶 Delivery price: €5 for both options. Over €500 delivery is free.
🕒 Orders received on weekdays (Mon - Fri) are processed immediately, and delivery is made within 10 business days.
For orders received on weekends or holidays, collection begins on the first following business day.
📌 If the item is out of stock, we will contact you to arrange a replacement, partial delivery or waiting.
🧾 For R1 accounts, please enter your OIB in the notes when ordering.
Consumer complaints
Send objections in writing to:
KroNland – Transflorium, Jure Kastelana 2, 44000 Sisak, Croatia
or by e-mail: info@kronland-transflorium.eu
The answer will arrive within 15 days at the latest.
Contract duration
The contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consummated by the delivery of goods or services by the merchant and by the payment made by the consumer, and in case it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.
Termination of the contract
The buyer has the right to unilaterally terminate the contract within 14 days without giving any reason.
The termination form and detailed instructions can be found on our website.
Download the form for unilateral termination of the contract HERE
• INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE CONTRACT
1. Calculation of the period for unilateral termination of the contract
You can unilaterally terminate the contract within 14 days without giving any reason. In order to exercise the right to unilaterally terminate this Contract, you must inform us of your decision to unilaterally terminate the contract before the expiry of the period by an unambiguous statement sent by post or e-mail, in which you will state your name and surname, address, telephone number, fax number or e-mail address, and you can also use the attached example of the form for unilateral termination of the contract located at the bottom of the page.
The period for unilateral termination is 14 days from the day on which you or a third party designated by you, who is not the carrier, have received the goods that are the subject of the contract.
2. Refund of the amount paid
We can only refund the money after the goods have been returned to us or after you have provided us with proof that you have sent the goods back to us.
3. Return of the goods
You must return or hand over the goods to us at KRONLAND-TRANSFLORIUM, Jure Kastelana2, 44000 Sisak, Croatia without undue delay, and in any case no later than 14 days from the day on which you have communicated your decision to unilaterally terminate the contract to us.
You are deemed to have fulfilled your obligation on time if you send or hand over the goods to us before the expiry of the aforementioned period.
4. Costs of returning the goods
You must bear the direct costs of returning the goods yourself.
5. Consumer liability for diminished value of the goods
You are responsible for any diminished value of the goods resulting from the handling of the goods, other than that which was necessary to establish the nature, characteristics and functionality of the goods.
The consumer, in accordance with the provisions of Art. 79. of the Consumer Protection Act does not have the right to unilaterally terminate the contract if:
1. the trader has fully fulfilled the service contract, and the fulfillment has begun with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
2. the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the period of the consumer's right to unilaterally terminate the contract
3. the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer
4. the subject of the contract is perishable goods or goods that expire quickly
5. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
6. the subject of the contract is goods that, due to their nature, are inseparably mixed with other things after delivery
7. the subject of the contract is the delivery of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, and the delivery may only occur after 30 days, if the price is dependent on market changes beyond the trader's control
8. the consumer has specifically requested a visit from the trader to carry out urgent repairs or maintenance work, provided that if during such a visit, in addition to the services expressly requested by the consumer, the trader provides other services or supplies other goods than those necessary for carrying out urgent repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
9. the subject of the contract is the delivery of sealed audio or video recordings or computer programs that have been unsealed after delivery
10. the subject of the contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
11. a contract concluded at a public auction
12. the subject of the contract is the provision of accommodation not intended for residential use, the provision of goods transport services, vehicle rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a specific date or at a specific time period
13. subject of the contract delivery of digital content that is not delivered on a physical medium if the fulfillment of the contract has begun with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.
Consumer liability for diminished value of the goods
In the event of exercising the right to unilaterally terminate the contract, the consumer/buyer is liable for any diminished value of the goods resulting from handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.«
Liability for material defects of the product
In accordance with the Consumer Protection Act (Official Gazette No. 41/14., 110/15., 14/19.), the provisions of the Civil Obligations Act (Official Gazette 35/05, 41/08, 125/11, 78/15) on liability for material defects apply to the relationship between the consumer and the trader in the event of a material defect in the product. The consumer is obliged to inform the seller of the existence of visible defects without delay and no later than two months from the date on which the defect was discovered. As the seller, we are liable for material defects of the goods that were present at the time of the transfer of risk to the buyer, as well as for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. We are not liable for material defects of the sold goods that appear after two years from the sale of the goods.
Out-of-court settlement of consumer disputes:
In the event of a dispute between a consumer and a trader, the consumer may file a complaint with the Court of Honour of the Croatian Chamber of Economy or a proposal for mediation with mediation centers.
The procedure before the courts of honour referred to in paragraph 1 of this Article is carried out in accordance with the Regulations on the Court of Honour of the Croatian Chamber of Economy and the Regulations on the Court of Honour of the Croatian Chamber of Trades and Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, also include consumer representatives.
Mediation before the mediation centers referred to in paragraph 1 of this Article shall be conducted in accordance with the provisions of the Mediation Act and in accordance with the Ordinance on Mediation of the Mediation Center referred to in paragraph 1 of this Article.
The Croatian Chamber of Economy and the Croatian Chamber of Trades and Crafts, with the consent of the minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honour of the Croatian Chamber of Economy and the Court of Honour of the Croatian Chamber of Trades and Crafts.
Online dispute resolution:
By special regulation of the European Union, as of 15 February 2016, disputes related to online purchases throughout the EU can be resolved via ODR platform for online consumer dispute resolution. The customer can access the online consumer dispute resolution platform via the link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR
This means that if you have a problem during an online purchase within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint in a faster and simpler way via the link above, and the complaint can be submitted in any of the 23 official EU languages.